At Twara, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website https://www.twaraindia.com make a purchase, or contact us in any way.

This policy applies to all personal data collected online through our website and other digital channels, and it covers users from India and the United States.

1. Consent

By using our website, creating an account, or making a purchase, you consent to this Privacy Policy and agree to its terms.

If you do not agree with this policy, please do not use our site or services.

2. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly

When you:

• Register an account or place an order
  
• Subscribe to our newsletter or marketing emails
  
• Contact us through email, phone, or live chat
  
• Participate in promotions, surveys, or contests
  

We may collect:

• Name, email address, phone number, and date of birth
  
• Billing and shipping addresses
  
• Payment details (processed securely via trusted gateways we do not store card data)
  
• Communication history and feedback
  
• Gift recipient details (when sending products to others)
  

B. Information Automatically Collected

When you visit our website, we automatically collect:

• IP address and browser details
  
• Device type, operating system, and referral URLs
  
• Time and duration of visit, pages viewed, and click activity
  
• Cookie identifiers (see Section 9)
  
• Location data (if you enable it on your device)
  

C. Information from Third Parties

We may receive limited information from payment processors, delivery partners, and advertising networks for order fulfillment or marketing purposes.

3. How We Use Your Information

We use your personal information to:

• Process and deliver your orders efficiently
  
• Provide customer support and respond to inquiries
  
• Send order confirmations, shipment updates, and account notifications
  
• Personalize your shopping experience
  
• Improve our website, services, and product offerings
  
• Conduct marketing campaigns, if you have opted in
  
• Prevent fraudulent transactions and ensure security
  
• Comply with legal and regulatory requirements
  

4. How We Protect Your Information

We take your security seriously:

• All payment transactions are encrypted using SSL (Secure Socket Layer) technology.
  
• Data is stored on secure servers accessible only to authorized personnel.
  
• We do not sell, rent, or trade your personal information to any third parties.
  
• We review our data collection, storage, and processing practices regularly.
  

5. Sharing of Information

We may share limited data with trusted third parties only when necessary:

• Shipping Partners: to deliver your orders (name, address, and contact number).
  
• Payment Gateways: to securely process your payments.
  
• Service Providers: for analytics, advertising, and website optimization.
  
• Legal Authorities: if required by law or to protect our legal rights.
  

These partners are bound by confidentiality and data protection agreements and cannot use your data for their own purposes.

6. International Data Transfers

As we serve both India and the United States, your information may be transferred and processed outside your country of residence.

We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws (such as GDPR for EU/EEA residents and India’s Digital Personal Data Protection Act, 2023).

7. Your Rights

Depending on your location, you may have the following rights:

Under GDPR (Europe)

• Access: Request copies of your personal data.
  
• Correction: Request correction of inaccurate data.
  
• Erasure: Ask us to delete your data.
  
• Restriction: Limit processing of your data.
  
• Data Portability: Request transfer of your data to another entity.
  
• Objection: Object to data processing in certain situations.
  

Under CCPA (California, USA)

• Know what categories of personal data we collect.
  
• Request deletion of your personal data.
  
• Opt out of the sale or sharing of personal data (we do not sell your data).
  

Under India’s DPDP Act (2023)

• Right to access, correction, and erasure.
  
• Right to withdraw consent.
  
• Right to grievance redressal.
  

To exercise these rights, email us at care@twaraindia.com.
We will respond within one month (or as required by applicable law).

8. Children’s Privacy

Our website is not directed to individuals under the age of 13.
We do not knowingly collect personal data from children. If you believe your child has provided us with information, please contact us immediately, and we will delete it promptly.

9. Cookies and Tracking Technologies

Our site uses cookies and similar technologies to:

• Remember your preferences and shopping cart
  
• Improve site performance and user experience
  
• Analyze traffic and site usage
  
• Deliver relevant ads through third-party platforms
  

You can manage or disable cookies through your browser settings.

Please note that disabling cookies may affect some website functionality.

We may also use Google Analytics and Meta Pixel for analytics and marketing. You can opt out via your browser or visit Google’s Privacy Policy.

10. Marketing Communications

If you opt in, we may send you:

• Promotional emails, SMS messages, or calls
  
• Product updates, offers, and newsletters
  

You may unsubscribe anytime using the “Unsubscribe” link in our emails or by contacting us directly.

11. Do Not Track Signals

We currently do not respond to “Do Not Track” browser signals. However, you can control your cookie preferences manually through your browser settings.

12. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy
  
• Comply with legal obligations
  
• Resolve disputes or enforce agreements
  

Once data is no longer needed, it is securely deleted or anonymized.

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations.

Any changes will be posted on this page with the revised “Last Updated” date.

14. Contact Us

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us: Twara
📧 care@twaraindia.com
🌐 https://www.twaraindia.com

Summary for Customers

Your data is safe with us. We only use it to serve you better, never sell it, and you can control or delete it anytime.