Terms & conditions

Welcome to Twara!
By accessing or purchasing from our website www.twaraindia.com, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our site or services.

If you do not agree with these Terms, please do not access or use this Website.

1. General Information

This Website is owned and operated by Twara, a brand specializing in handcrafted leather bags and accessories.

Throughout the site, the terms “we,” “us,” and “our” refer to Twara.

By visiting our Website or purchasing something from us, you engage in our “Service” and agree to follow these Terms.

We reserve the right to update, change, or replace any part of these Terms by posting updates on this page.

Your continued use of the Website constitutes acceptance of those changes.

2. Eligibility & Account Responsibility

By using this Website, you confirm that:

  • You are at least 18 years old or are accessing the site under the supervision of a parent or guardian.
  • You will provide accurate, complete, and current information during account creation or order placement.
  • You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

We reserve the right to suspend or terminate any account found to contain false or misleading information, or for any violation of these Terms.

3. Use of the Website

You agree to use the Website only for lawful purposes. You must not:

  • Use our products or services for any illegal or unauthorized purpose.
  • Attempt to gain unauthorized access to our systems or interfere with site operations.
  • Upload or transmit any harmful code, malware, or viruses.
  • Copy, modify, reproduce, or distribute any Website content without our written permission.
  • Post defamatory, obscene, or unlawful content, or violate any intellectual property rights.

Any unauthorized use may result in termination of your access and potential legal action.

4. Product Information & Accuracy

We take great care to ensure that all product descriptions, pricing, and images displayed on our Website are accurate.

However, as our products are handcrafted, there may be slight variations in color, texture, or finish — these are not considered defects but natural characteristics of genuine leather.

All dimensions and weights mentioned are approximate.

We reserve the right to modify or discontinue any product without prior notice.

5. Pricing & Payments

  • All prices listed on our Website are in Indian Rupees (INR) or U.S. Dollars (USD) depending on your region and include all applicable taxes.
  • Prices may change without prior notice.
  • Payment must be made through our secure payment gateways (e.g., Razorpay, PayPal, etc.).
  • By submitting payment information, you confirm that you are authorized to use that payment method.

We are not responsible for any loss arising from failed or unauthorized transactions due to user error or third-party technical issues.

6. Shipping & Delivery

We currently ship across India and the United States.

Shipping timelines vary depending on destination and courier partner availability.

  • All shipping and tracking details are shared via email once the order is dispatched.
  • Any customs duties or import taxes applicable for international orders (including the U.S.) are the responsibility of the customer.
  • In case of incorrect or incomplete address provided by the customer, we will not be liable for non-delivery.

Please refer to our detailed Shipping Policy for estimated timelines and conditions.

7. Returns, Refunds & Replacements

Our return and refund terms vary by region:

For India:

We accept returns and refunds within 7 days of delivery if the product is unused and in original packaging.

For the United States:

We do not accept returns or refunds unless the item is damaged, defective, or incorrect.

For both regions, please refer to our Return & Refund Policy for detailed eligibility, timelines, and procedures.

8. Intellectual Property Rights

All materials on this Website — including product designs, text, graphics, logos, images, icons, and software — are the exclusive property of Twara and protected under copyright, trademark, and design laws.

You may not reproduce, distribute, display, or create derivative works from any part of this Website without our express written consent.

Any unauthorized use may result in legal action and claims for damages.

9. Third-Party Links & Content

Our Website may contain links to third-party websites for your convenience.

We are not responsible for the content, accuracy, or privacy practices of those third-party sites.

Accessing them is at your own discretion and risk.

10. Limitation of Liability

To the fullest extent permitted by law:

  • Twara, its owners, employees, and affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of our Website or products.
  • Our total liability for any claim, whether in contract, tort, or otherwise, shall not exceed the amount paid for the product that gave rise to the claim.

Twara does not guarantee that your use of the Website will be uninterrupted, secure, or error-free.

11. Indemnification

You agree to indemnify, defend, and hold harmless Twara, its directors, officers, employees, and affiliates from and against any claims, liabilities, losses, damages, or costs (including legal fees) arising from:

  • Your use of this Website or any breach of these Terms.
  • Any violation of applicable laws or third-party rights by you.

12. User Content & Feedback

If you submit reviews, comments, photos, or suggestions to Twara:

  • You grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, and display that content for marketing or promotional purposes.
  • You agree that your content will not violate any rights of third parties or contain unlawful, abusive, or obscene material.

We reserve the right to remove any user-submitted content deemed inappropriate or in violation of these Terms.

13. Cookies & Tracking

Our Website uses cookies and similar technologies to enhance your experience.

By using our Website, you consent to our use of cookies as described in our Privacy Policy.

14. Termination of Access

We may suspend or terminate your access to our Website at any time, without notice, if:

  • You breach these Terms,
  • We detect fraudulent or abusive behavior, or
  • We are required to comply with legal or regulatory obligations.

Termination does not affect your payment obligations for prior purchases.

15. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising shall be subject to the exclusive jurisdiction of the courts in [Your City, India].

For U.S. customers, these Terms shall be interpreted under applicable U.S. federal and state laws, but all disputes shall be handled under Indian jurisdiction as our operations are based in India.

16. Disclaimer

All products and services on this Website are provided on an “as is” and “as available” basis without warranties of any kind, express or implied.

We do not warrant that our Website will always be secure, error-free, or available without interruption.

17. Contact Us

For any queries, feedback, or concerns regarding these Terms & Conditions, please contact us at:

📧 Email: care@twaraindia.com
🌐 Website:https://www.twaraindia.com